Frequently asked questions

No. Truscares is a healthcare coordination and patient guidance platform. We help patients from abroad understand their options and connect with vetted clinics in Turkey. Diagnosis and treatment are provided by the licensed medical professionals at the clinic.

The licensed medical professionals at the clinic, after an appropriate assessment. Truscares does not diagnose, prescribe, or provide medical advice — our role is coordination and guidance.

We help you understand your options, match you with suitable clinics, coordinate travel and appointments, and stay in touch for follow-up. The clinical care itself is delivered by the clinic.

Nothing — there is no obligation. A consultation is a conversation, and you are free to stop at any point.

In most cases, yes. After you share your goals and any documents or photos, the matched clinic can prepare a proposed plan and estimate for you to review before you commit to travelling.

Usually a description of your goal and, depending on the treatment, photos, past records, or recent scans. The clinic will tell you what is helpful for your case.

Yes. An initial plan is based on information shared remotely. The clinic confirms or adjusts it after examining you in person.

No. No clinic or coordinator can guarantee medical outcomes. The treating provider will explain what is realistic for your individual case.

We review provider licensing, facility standards, relevant treatment experience, diagnostics and planning capability, international patient support, communication, and documentation. These are the criteria described in our clinic selection standards.

We match you with suitable clinics from our network based on your needs, but the final choice is always yours. Our role is to inform your decision, not make it for you.

Yes. Once you are matched, we help arrange direct communication with the clinic where it is useful.

Flights and hotels are not part of treatment costs, but we help coordinate airport transfers and accommodation near the clinic so the trip is easier to arrange.

It depends on the treatment. Your proposed plan sets out the expected length of stay and any follow-up visits.

We can point you to what is typically required, but passports, visas, and travel insurance remain your responsibility.

Cost depends on the treatment and the clinic. You receive an estimate to review before you travel, and the clinic confirms final costs.

Payment terms are set by the clinic and shared with your estimate. Truscares does not take payment on behalf of clinics.

We share only what is needed with a matched clinic to assess your case, and we handle your details confidentially. Full detail is set out in our Privacy Policy.

Please do not send detailed medical records through the website. A coordinator will guide you on how to share information securely when the clinic needs it.

You receive recovery instructions from your clinic, and Truscares stays in touch for follow-up questions once you are back home.

Your treating clinic is responsible for medical follow-up. Truscares helps you stay connected with them and coordinate any further steps.