Truscares (“Truscares,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit Truscares.com, contact us, or use our patient coordination services.
Truscares is a healthcare coordination and patient guidance platform. We help international patients connect with clinics and healthcare providers in Turkey. We do not provide medical diagnosis, treatment, or medical advice.
1. Information We Collect
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Country or region
- Preferred language
- Treatment interest
- Travel preferences
- Messages sent through forms, email, or WhatsApp
- Health-related information you choose to share, such as photos, treatment history, medical documents, X-rays, or symptoms
2. How We Use Your Information
We may use your information to:
- Respond to your inquiry
- Understand your treatment goals
- Coordinate communication with clinics
- Help arrange consultations
- Provide patient guidance and support
- Improve our website and services
- Measure website performance
- Maintain security
- Comply with legal obligations
We do not sell your personal information.
3. Health-Related Information
You may choose to share health-related information with us so we can better understand your request and help connect you with suitable clinics or healthcare providers.
Truscares does not make medical decisions, provide diagnosis, or recommend specific treatment plans. Final diagnosis, treatment recommendations, and medical decisions are made only by licensed healthcare professionals.
4. Sharing Your Information
We may share your information with:
- Partner clinics and healthcare providers, when necessary to respond to your request
- Patient coordinators and support staff
- Technology, hosting, analytics, and communication service providers
- Legal or regulatory authorities if required by law
We only share information as needed to provide our services, operate our website, protect our rights, or comply with the law.
5. WhatsApp and Third-Party Communication
If you contact us through WhatsApp, your communication is also subject to WhatsApp’s own privacy practices. Please avoid sending sensitive medical documents through WhatsApp unless you understand and accept the risks.
We may also communicate through email, phone, or other messaging platforms based on your request.
6. Cookies and Analytics
Truscares.com may use cookies and similar technologies to improve website functionality, analyze traffic, and understand user behavior.
We may use tools such as Google Analytics, Google Tag Manager, Meta Pixel, or similar services in the future. These tools may collect information about your device, browser, and website activity.
You can control cookies through your browser settings.
7. International Data Transfers
Because Truscares serves international patients and works with clinics in Turkey, your information may be processed or transferred across countries, including the United States, Turkey, European countries, or other regions.
By contacting us or using our services, you understand that your information may be transferred internationally.
8. Data Retention
We keep personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.
You may request deletion of your information, subject to legal, medical, regulatory, or legitimate business requirements.
9. Data Security
We use reasonable technical and organizational measures to protect your information. However, no website, email, messaging platform, or internet transmission is completely secure.
Please avoid sharing highly sensitive information unless necessary.
10. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent
- Object to certain processing
- Request a copy of your information
- Opt out of marketing communications
To exercise these rights, contact us at: info@truscares.com
11. European Privacy Rights
If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable privacy laws, including the right to access, correct, erase, restrict, or object to processing of your personal data.
Where required, we process your information based on consent, contractual necessity, legal obligation, or legitimate interests.
12. California Privacy Rights
If you are a California resident, you may have rights under California privacy laws, including the right to know what personal information we collect, request deletion, correct inaccurate information, and opt out of certain sharing.
Truscares does not sell personal information.
13. Children’s Privacy
Our website and services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children.
14. Third-Party Links
Our website may contain links to third-party websites, clinics, or service providers. We are not responsible for their privacy practices, content, or security.
15. Medical Disclaimer
Information on Truscares.com is for general informational purposes only and does not replace consultation with a licensed medical professional.
Truscares is not a clinic, hospital, or medical provider. All medical evaluations, diagnoses, procedures, and treatment decisions are made by licensed healthcare professionals.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
17. Contact Us
For privacy questions or requests, contact us at:
Truscares
Website: Truscares.com
Email: info@truscares.com
Phone / WhatsApp: +13468850056
Business Address: Istanbul, Türkiye